Back Office Customer Service Coordinator

Back Office Customer Service Coordinator

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Join us!

We have a new opening in Brackmills Northampton for a Back Office Customer Service Coordinatorto join our team on a full-time basis .

This role is responsible for the data management and placement for fulfilment of orders, system maintenance, EDI flows, generating & maintaining data reports within the Back Office Customer Service (Fulfilment) team.

The working hours are 9am to 5pm, Monday to Friday.

As a Back Office Customer Service Coordinator, you will:

• Daily order processing within predefined timescales

• EDI mapping and maintenance

• Validation and controls on daily order volumes

• Ensure all fulfilment requirements are in place for back orders in line with business SLAs

• Troubleshoot and resolve electronic orders that fail within the order processing system

• Respond to queries and requests within the team’s shared inbox in a timely manner

• Investigate orders that have not reached fulfilment

• Root cause analysis

• Build and maintain strong relationships with internal stakeholders and external suppliers (GHX)

• Help in the validation and collation of the reporting requirements (including adhoc reports)

•  Analytical support and dashboard creation

W​hat are we looking for?

• Successful experience in using JDE or Sales Force (and/or any similar systems)

• High volume order processing

• Good problem solving skills (e.g. conduct root-cause analyses )

• Good application of data risk management

• Process driven

• Strong attention to detail / accuracy

• Ability to meet tight deadlines

What are some of the benefits of working at Vantive?

• Excellent salary plus competitive benefits package

• Professional development opportunities

• High importance placed on work life balance

• Commitment to growing and developing an inclusive and diverse workforce

This is a varied and diverse role that is key to the success of our business.

We would love to talk to you if you feel the above strikes a note with you!