- Category
- Hospitality & Catering
Key Responsibilities
• Hands-on, operational role throughout all serving periods, will include evenings and weekends.
• Taking a leadership role in engaging with guests and team members to meet and exceed their needs.
• Acting as a coach and mentor to a large team and to ensure high engagement levels, people development and retention, alongside a robust training and development plan.
• Helping Restaurant Manager in managing cost and revenue in all areas of the restaurant without impact on brand, or quality standards.
• Identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.
• Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant’s competitive advantage through continuous proactive strategic and operational planning.
• Proactively attracting and selecting talent for the department in line with company procedures and culture
• Fully responsible for cleanliness of the department
• Respond efficiently and accurately to customer complaints
• Implement policies and protocols that will maintain future restaurant operations
Key Skills, Qualities & Experience
• The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
• A high level of IT proficiency. Previous use of Property Management and EPOS systems and Microsoft Office desirable.
• A high level of confidentiality.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Utmost attention to detail when carrying out tasks.
• Previous Management experience is essential.
• Ability to work under pressure
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
- Tips typically over £200 per month (£2,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus - Earn up to £1000
- Complimentary employee car parking
- Complimentary state of the art onsite gym - with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious discounted live in accommodation for eligible roles
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
- We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
- Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
- Team Member of the Month Awards
- Discount on Grantley Halls Restaurants, Spa products and Gift Shop
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
- Cycle to work scheme
- Access to Wagestream, allowing you to instantly access your wages
- Simplyhealth - Health cash plan
